1. Substantial portions of this chapter are excerpted and adapted from the Qreen Operations &

Maintenance Manual for the Plaza Apartments: Best Practices for a Healthy and HighPerformance Building, (2006) with permission from Enterprise Community Partners. In addition to that manual, which was developed for use by the building's management and maintenance staff, Enterprise has also published a Healthy Home Guide for Residents of the Plaza Apartments (2006), as well as customizable templates of both documents. These documents can be downloaded from (on the Operations and Maintenance link).

2. U.S. Department of Energy, Federal Energy Management Program, What is O&M?, available at (accessed June 2006).

3. Adapted from Resource Venture's "Water Conservation" webpage:

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