Permitting employees to occasionally work from home does not require a special support team. These workers use the same tools and processes and report to the same supervisor as during the rest of the week. However, a permanent virtual work force requires an in-house support organization to smooth out routine issues that arise.
Keep in mind that no company can be entirely virtualized. Customers expect a storefront of some kind at which they can meet you and discuss business. (Try to avoid this, and you will be suspected of shady activity.) In addition, some types of company business should never be conducted outside of the office's walls. Every company will have at least a central office staff to interact with customers and support the virtual team. In most cases, the virtual team will make up only a small portion of the company; the remainder will be polluting-commuting office workers.
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